Refunds & Returns Policy

Thank you for choosing Heavenly Relationships. We are committed to providing high-quality services and products and ensuring your satisfaction. Please read our refunds and returns policy carefully to understand your rights and responsibilities.

Memberships & Service Plans

Memberships for Heavenly Relationships courses listed under the "Courses" tab of our website and plans for services listed under the "Services" tab of our website are non-refundable. If you sign up for any of these plans, you are committing through to the end of your current membership period. If you do not wish to continue your membership into a new membership cycle, please ensure you cancel before the end of the membership period.

Under exceptional circumstances, such as being unable to find a course in your area, Heavenly Relationships may consider a refund for the unused portion of your plan. A decision to do so will be solely at the discretion of Heavenly Relationships.

Products

Eligibility for Refunds:

Items purchased from our Shop must be in their original condition and packaging to be eligible for a refund. Refunds are applicable within 14 days from the date of purchase.

Returns Process:

To initiate a return, please get in touch with our customer support at info@heavenlyrelationships.org including your receipt.

Unless the product is confirmed to have a fault or fails to comply with the consumer guarantees, you will bear the cost of returning the product to us.

If the product is faulty, does not match what you ordered or fails to comply with the consumer guarantees in some other respect, we will provide return shipping.

We suggest using a trackable shipping service when returning your items, as we do not accept any liability for goods lost in transit.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Timeframe for Returns:

Returns must be initiated within 14 days of the date of purchase. Late returns may be subject to a restocking fee or may not be accepted.

Condition of Returned Items:

Items must be returned in their original condition, unused, and with all tags and packaging intact. We reserve the right to refuse refunds for items not meeting these criteria.

Non-Refundable Items:

The following items are non-refundable:

Customised or personalised products.
Downloadable digital goods.
Items listed under "Our Partner Resources" on the Shop page of our website. The links under this heading will take you to an external website not under the control of Heavenly Relationships and will be subject to any refund or returns policy for that website.

Please check the product description for specific refund exclusions.

Cash Refunds vs. Credit Notes:

Cash refunds will be issued to the original payment method. Alternatively, customers can opt for a credit note for the equivalent value, valid for future purchases.

Cancelling a Refund:

In certain circumstances, we reserve the right to cancel a refund if new information emerges that proves the customer's claim invalid. Customers will be notified promptly, and an explanation will be provided.

Compliance with Laws:

Our refund policy complies with the Australian Consumer Law (ACL) and other relevant consumer protection laws.

Contact Information:

For any refund questions or concerns, please get in touch with our customer support at info@heavenlyrelationships.org.

Policy Updates:

We reserve the right to update and modify this refund policy as needed.

Any changes will be effective immediately upon posting on our website.
By purchasing with Heavenly Relationships, you acknowledge and agree to the terms outlined in this refund policy.